Refunds and Exchanges

Even though we are sad to see that you might not be happy with the product and therefore are requesting a refund or an exchange, we have made the process convenient for you.

As our valued customer, you can either request an online return by completing the returns form* or visit one of our Jet stores for an in-store return or exchange.

request return online find your nearest store

Please note the following products cannot be returned or exchanged:

  • For hygiene reasons, underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.

  • Gift vouchers will not be refunded.

  • Airtime and magazines cannot be returned.


*Requests for refunds, or exchanges of products that you have a change of mind with, will incur a courier cost at your expense


More information on our returns and exchanges policies can be found here.